How to contact usStep 2
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If you have individual risk cover, retirement or savings products with Liberty Life |
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Call centre |
Fax |
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0860 456 789 |
(011) 408 2767 |
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If you have individual risk cover, retirement or savings products that were previously administered by Capital Alliance Life |
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Call centre |
Fax |
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0860 991 991 |
0860 225 329 |
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If you have individual risk cover, retirement or savings products that were previously administered by Liberty Active |
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Call centre |
Fax |
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0860 102 013 |
(011) 408 5526 |
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If you have an individual Medical Lifestyle contract |
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Call centre |
Fax |
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0860 102 219 |
(011) 408 2246 |
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If your company has employee or corporate benefits with Liberty Life |
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Call centre |
Fax |
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(011) 408 2999 |
(011) 408 4440 |
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- Put your request in writing and send it to:
Liberty Life
PO Box 10499
Johannesburg
South Africa
2000
- Walk in – Policyholder Services in Johannesburg
Liberty Life Centre – Ground Floor
1 Ameshoff Street
Johannesburg
South Africa
- How will we keep you informed about your query?
If you call our call centre, an agent will assist you straight away. If they are not able to resolve the query immediately, they will tell you by when you can expect a response.
Should we receive your query via e-mail, fax or mail we will
- Acknowledge your request within three working days of receipt
- Tell you who is dealing with your query as well as provide contact details for them
- Try to resolve the query as soon as possible but latest within 20 days
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No response within the indicated time, proceed to the next step. |
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