Step 5 If you are still not happy with the response received
In the unlikely event that your complaint is still not resolved to your satisfaction, you can refer it in writing to the Group Executive Independent Dispute Resolution. We will confirm receipt of your request within 3 working days.
Postal address
Physical address
Fax
Group Executive Independent Dispute Resolution
Liberty Life Centre
PO Box 10499
Johannesburg
South Africa
2000
Group Executive Independent Dispute Resolution
Liberty Life Centre
1 Ameshoff Street
Johannesburg
South Africa
(011) 408 4488
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If you cannot resolve the issue with us, proceed to the next step.
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