Client Satisfaction Survey
According to our records you recently contacted Liberty Life. We would like to know how you feel about the service you received. Please could you complete our feedback survey, it will only take 5 minutes of your time. Your feedback is important to us and will assist us in improving the service we provide.
Personal Details
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Name :
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Surname :
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Policy number :
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Email address :
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Telephone number :
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Who are you :
Policy holder
Intermediary
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ID number :
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Gender :
Male
Female
Evaluation Scale
Very
Satisfied
Satisfied
Neutral
Dissatisfied
Very
Dissatisfied
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1. How satisfied are you with the overall
service you received from Liberty Life?
Please provide us with more information on your experience.
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2. How satisfied are you that your query
was resolved?
Please provide us with more information on your experience.
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3. How satisfied are you that your query
was understood?
Please provide us with more information on your experience.
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4. How would you rate our willingness to
help you?
Please provide us with more information on your experience.
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5. How would you rate our ability to help
you?
Please provide us with more information on your experience.
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6. How satisfied are you that we gave a
comprehensive response to your query?
Please provide us with more information on your experience.
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7. How satisfied are you with the time it
took to resolve your query?
Please provide us with more information on your experience.
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8. How satisfied are you that your query
was resolved right first time?
Please provide us with more information on your experience.
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Evaluation Scale
1
Unlikely
2
3
4
5
6
7
8
9
10
Likely
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9. How likely are you to recommend
Liberty to your friends and family?
What changes, if any can we make to improve the overall service experience?
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